Terms and Conditions
General
These General Conditions, updated in June 2024, are intended, together with the order form and the other elements referred to therein, to regulate the terms and conditions that will govern the provision of the Gravity Bike Performance Online Store Service, with registered office at R. Inácio Duarte 35B, 2790-480 Carnaxide, with NIF: 516437011, telephone number: +351 215 894 806 and email: gravitybikeperformance@gmail.com, hereinafter referred to as Gravity Bike Performance.
These General Conditions are intended to regulate the terms and conditions by which the Gravity Bike Performance store will be governed.
Gravity Bike Performance's service consists of providing and supplying a set of products in order to allow the user, who is assigned the status of customer, to order and purchase the products presented online.
By using Gravity Bike Performance, you imply full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Gravity Bike Performance.
If you do not accept, in whole or in part, any of the terms and conditions set forth, you should not make purchases from Gravity Bike Performance. By accessing Gravity Bike Performance, you are committing to and taking responsibility for adhering to the terms and conditions set forth on this page and in the Privacy Policy.
Gravity Bike Performance reserves the right to update and change these Terms and Conditions without prior notice. We recommend checking these Terms and Conditions periodically for any changes or updates.
Product and pricing information
Gravity Bike Performance informs customers about the features, descriptions, images, or videos of each product and/or service on each page. Gravity Bike Performance is committed to providing its products and/or services clearly and to correcting any errors that may occur as quickly as possible.
Gravity Bike Performance presents, in a concise manner, the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Gravity Bike Performance at any time.
Intellectual property
Gravity Bike Performance is a registered online store, and the service provided is the responsibility of Ecowines.
The content, domain, and information present and made available on Gravity Bike Performance are the property of or have been granted to Ecowines, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying, or dissemination of visual, audiovisual, or written content is subject to prior approval by Gravity Bike Performance.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may violate the law and rights such as copyright, related rights, and other legislation applicable to the use of images, videos, content, etc. without the express approval of Gravity Bike Performance. Gravity Bike Performance cannot be held responsible for any misuse of such products.
Payment methods
Gravity Bike Performance offers the following payment methods:
credit card
ATM
Mbway
After payment is completed, Gravity Bike Performance will perform a standard verification process to process and ship the order. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase conditions at Gravity Bike Performance
Product availability
All products and/or services available at Gravity Bike Performance are available for purchase, except in cases of shortage or limited stock, where availability may vary. Products may become unavailable without prior notice, but in these circumstances, they will be clearly identified on Gravity Bike Performance.
If the product is no longer available after the purchase has been completed, Gravity Bike Performance undertakes to contact the customer, by telephone or email, as quickly as possible in order to expedite the process with the customer.
Fees and taxes
At Gravity Bike Performance, prices are shown in EUROS, with applicable VAT and taxes being applied in accordance with current law, which are already included in the price shown.
Order cancellation
Customers may cancel an order while it is being processed. Please notify Gravity Bike Performance via the following email address: gravitybikeperformance@gmail.com
If the cancellation request is made after the order has been shipped, it will be forwarded for delivery, and the customer may choose to refuse to accept it. Gravity Bike Performance is not responsible for any delays in processing order cancellations.
Gravity Bike Performance reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond Gravity Bike Performance's control.
Complaints
The customer may submit a complaint regarding any issue, act, information or service provided by Gravity Bike Performance by emailing gravitybikeperformance@gmail.com or through the electronic complaints book available at the link: https://www.livroreclamacoes.pt.
Disclaimer
By creating and using a Gravity Bike Performance account, you are responsible for maintaining your account, keeping it confidential, and for all activity occurring under your account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Gravity Bike Performance is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
Gravity Bike Performance is not responsible for any possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.
Processing of personal data
Please review the Privacy and Cookie Policy.
7. Applicable Law
7.1 All purchases made on the Gravity Bike Performance website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Online Sales Conditions will be submitted to the competent Portuguese court.
7.2 If the Customer is outside of mainland Portugal, Gravity Bike Performance hereby informs that any legal proceedings must be exclusively instituted in the Portuguese Courts.
These general online sales conditions may be changed without prior notice and should therefore be consulted before placing any order.