Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Gravity Bike Performance collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.

Gravity Bike Performance is responsible for the website www.gravitybikeperformance.com and is committed to ensuring the privacy and protection of the personal data of customers and visitors, following all current legal and regulatory standards.

Gravity Bike Performance reserves the right to periodically update and change its Privacy and Cookie Policy to reflect any changes in how our customers' personal data is processed or in legal terms. Gravity Bike Performance will display the most recent and current version of the Privacy and Cookie Policy, and we recommend checking it periodically for any updates or changes.

Guiding principles
The main objective of this policy is to strengthen the relationship of trust and closeness between Gravity Bike Performance and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how to exercise them as data subjects.

Legal basis
Gravity Bike Performance acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving the processing of personal data.

According to the GDPR Agreement, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

Data protection
We use various measures to ensure the security of the information collected, the protection of the personal data collected, and to prevent unauthorized use, alteration or access, disclosure, loss or destruction.

As the data subject, the customer has the right to know which data is collected and stored, as well as to change it in the customer area and request that the store export or delete it.

The data that is collected

Customer registration or purchase
When registering or purchasing from Gravity Bike Performance, the following data is collected: email, name, address, postal code, city, telephone number, and VAT number. Data collected through the customer's purchase process will be processed automatically and is used to process orders, such as shipping or issuing invoices.

Newsletter
When registering for the Gravity Bike Performance Newsletter, the following data is collected: name and email.

Contact form
Gravity Bike Performance may also request personal data on contact forms, namely, the name, email address and other information that the visitor provides us.

Navigation on the Gravity Bike Performance
Data related to store navigation is also always collected. Examples of this type of data include device and browser information, network information, and IP address.

Purpose for which data is collected
Personal data is collected and processed with a view to fulfilling the purposes indicated below:

Service provision:
– Compliance with tax obligations
– Shipping of orders
– Order processing
– Billing
– Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law
– Customer support: clarification of doubts about products, how Gravity Bike Performance works or any other question requested by the customer
– Direct Marketing (e.g. email marketing):

To keep customers up to date on order status or any news from Gravity Bike Performance, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, at Gravity Bike Performance we may consider and use certain data such as products viewed, products on the wishlist or left in the abandoned cart.

Marketing communications are carried out after and with the customer's prior consent.

In any case, Gravity Bike Performance seeks to ensure that the information and data collected and used are appropriate for the purposes described and do not constitute an invasion of the customer's privacy.

When do we collect data?
Data is collected when a customer registers with Gravity Bike Performance, signs up for the newsletter, fills out the contact form, places an order or while browsing the store.

What are your rights and how can you exercise them?
The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.

The customer may exercise any of these rights with Gravity Bike Performance by submitting a request to the following address {store contact email}. The customer may also file a complaint with the National Data Protection Commission (CNPD).

Data retention
Gravity Bike Performance is required to retain information for tax and audit purposes in accordance with applicable law.

Gravity Bike Performance stores your data for a period of time deemed necessary due to specific requirements and practices inherent to Gravity Bike Performance and its sector of activity, or until the customer requests that it be deleted from the database.

The holder may, at any time, request to access, rectify or delete their personal data by sending an email to gravitybikeperformance@gmail.com

If the customer registers with Gravity Bike Performance, they can check, edit or delete their personal information at any time from the customer area at Gravity Bike Performance.

At the customer's request, Gravity Bike Performance may change certain customer data associated with registered orders.

Data sharing
Gravity Bike Performance does not transfer or sell any personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the data subject's consent.

Any third party with which customer data may be shared is obliged to use it exclusively to ensure the proper functioning of its service on behalf of Gravity Bike Performance.

Gravity Bike Performance may also disclose personally identifiable information under special circumstances, such as in compliance with court orders requiring it or when certain actions violate the Terms and Conditions of the business.

Cookies
Gravity Bike Performance uses cookies on its website. These cookies do not collect information that identifies visitors, but rather information about how they interact with the store's website. The data collected is used for statistical purposes, to provide and improve the service, and to enhance the user experience.

What types of cookies are used?
Analytical Cookies: These are used to create and analyze statistics to improve the functioning of the website, without ever collecting personal information.
Functionality Cookies: These save user preferences regarding website usage, so that it is not necessary to reconfigure the website each time you visit it.
Third-Party Cookies: These cookies are created by third-party services such as Google, YouTube, Facebook, and others. They may be used to show you advertising related to your actions on the website.

For any questions related to the protection of your personal data or the cookies used, you can contact us at the following address: gravitybikeperformance@gmail.com